Kimberlin

When their cars break up unexpectedly, lots of people get them to the closest repair shop they could find. But this crucial decision shouldn't be left to chance.

The best thing to do is always to begin searching for a repair service before you need one. By planning ahead, you can be sure your car will be in able hands when repairs are essential.

These tips that are offered by the National Institute for Automotive Service Excellence ( ASE ), a nonprofit, independent organization tests and certifies auto service professionals, on getting a good auto repair business.

• Ask your friends and colleagues for their recommendations or consult local consumer groups.

• Arrange for alternate transportation beforehand so that you won't feel forced to choose a store based exclusively on site.

• Locate a neat, well-organized center with vehicles and modern equipment in the parking lot that are equal in value to your personal.

• Look for a staff. The support expert must be ready to answer all your concerns.

• Enquire about the shop's policies regarding estimated repair costs, diagnostic costs, guarantees and adequate methods of payment.

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• Ask if the repair service frequently handles your form of repair work.

• Look for symptoms of professionalism in the customer service area such as civic, group or customer service awards.

• Search for proof skilled professionals such as trade school diplomas, certificates of advanced level classes and ASE certification.

Around 400,000 specialists keep current ASE qualifications. They may be found at franchised outlets, dealers, independent garages, accident shops and various other types of repair facilities.

The professionals use white and blue ASE insignia or pins. Their employers often exhibit their professionals' ASE references in the customer service area and post the ASE sign on the premises.