Gwinn

Whatever occurred to the adage "The buyer is king or queen"? or the consumer is usually proper. Not any longer. Companys representatives seem to delight in arguing with and stone-walling clients and some even brag on their blogs about early morning and late evening calling just to upset consumers to set them up for their day.

What type of person gets kicks from this type of behavior? Do they even assume before they get in touch with the reaction of the customer they call and whom they may well come in get in touch with with that day? Is this sort of action possibly a lot more legal liability just waiting to occur?

Road Rage is so prevalent in our society now... whats next- Telephone Tantrum? Will this also be a psychiatric diagnosis and a legally defendable offense? I would nearly bet on it!

Credit card organizations are the amongst some of the worst offenders and now, if one particular is a great, spend your bills on time and in total buyer they dont want you and in reality, are taking into consideration penalizing the "very good consumer" by charging them an annual fee to use their card. Seriously?

the infographic

It genuinely amazes and stuns me how deplorable customer service has become. Its such an oxymoron... client and service dont go together any longer there is no service for the client it is all about the companys way to make income, far more profit. Dont businesses care anymore about the way that they are perceived? The only power and voice the client has left is not to be a companys buyer any longer and when that takes place there will be no need for the bottom-line, generating income/profit, customer service or the CEO as a result no more company.

I have always been a positive person and I attempt to appear at each sides of every single situation. Do I have ideas and offer solutions. Totally! When I have had an superb experience with consumer service I tell them so and thank them as effectively as telling everyone that I come in contact with what a fantastic organization, service or solution they have. Lately, I have been silent... wonder why?